Copyright Policy

SurcoPay respects intellectual property rights and expects its sellers to do the same. We respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

Designated Copyright Agent

Send copyright notices and counter-notices to our designated agent:

[FULL NAME]
[LEGAL COMPANY NAME] (SurcoPay)
[STREET ADDRESS]
[CITY], Puerto Rico [ZIP]
Email: dmca@surcopay.com
Phone: [PHONE]

This agent only handles copyright notices. For anything else, contact support@surcopay.com.

Reporting infringement

If you believe a product or storefront on SurcoPay infringes your copyright, send a written notice to our agent that includes all of the following:

1. Your physical or electronic signature (typing your full legal name is acceptable).
2. Identification of the copyrighted work you claim is infringed. If several works are covered by one notice, a representative list.
3. Identification of the material you claim is infringing, with enough information for us to find it — ideally the full URL of the product page or storefront.
4. Your name, mailing address, phone number, and email address.
5. A statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law.
6. A statement that the information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on the owner's behalf.

Notices missing any of these elements may not be acted on.

What happens next

When we receive a complete notice, we will:

• Remove or disable access to the reported material promptly.
• Notify the seller and send them a copy of the notice, including your contact information, so they can respond.
• Record the notice against the seller's account under our repeat-infringer policy.

Counter-notice

If you are a seller and believe your material was removed by mistake or misidentification, you may send a counter-notice to our agent that includes all of the following:

1. Your physical or electronic signature.
2. Identification of the material that was removed and where it appeared before removal (for example, its product URL).
3. A statement, under penalty of perjury, that you have a good-faith belief the material was removed as a result of mistake or misidentification.
4. Your name, address, and phone number.
5. A statement that you consent to the jurisdiction of the U.S. federal district court for the district where your address is located — or, if your address is outside the United States, any judicial district in which SurcoPay may be found — and that you will accept service of process from the person who sent the original notice or their agent.

When we receive a complete counter-notice, we will forward it to the person who filed the original notice. We will restore the material in 10 to 14 business days after receiving the counter-notice, unless the complaining party first notifies us that they have filed a court action seeking to restrain the seller from the infringing activity.

Repeat infringers

We terminate the accounts of sellers who are repeat infringers. A seller who receives three valid copyright notices that are not successfully countered will have their account terminated. We may terminate an account sooner for clear or serious infringement, such as selling pirated copies of someone else's product.

False claims

Under 17 U.S.C. § 512(f), anyone who knowingly misrepresents that material is infringing, or that it was removed by mistake, may be liable for damages, including costs and attorneys' fees. Please consider whether the use may be licensed or allowed by law (such as fair use) before sending a notice.

Other intellectual property claims

For trademark or other non-copyright claims, contact support@surcopay.com with details of your rights and the material in question.